Nurse Civility and Why It Matters: The Elephant in the Room

*** 1.5 CEUs Provided ***

Uncivil and hostile behaviors are real phenomena in healthcare. The persons most impacted are students and new graduate nurses. This presentation outlines an innovative civil behavior seminar for senior graduating and new nurses to manage inappropriate behaviors as they enter our proud profession. Novice nurses may not have the skills needed to mitigate workplace bullying, so there is an urgent need for awareness of uncivil behavior upon employment, but also a compass to navigate both the first year and to build healthy relationships.

Learning Objectives:

• Discuss how nurse incivility is unique for the student and the new graduate nurse.
• Describe 3 strategies that have the potential to prevent nurse-to-nurse incivility and bullying.
• Outline 2 key survival skills to mitigate hostile behaviors in the workplace.

----- About the Presenters ------

***Dr. Cecelia Crawford***

Dr. Cecelia Crawford has been a nursing champion for 40 years. She received an ADN from Solano Community College, BSN and MSN from Cal State Dominguez Hills, and a DNP from Western University of Health Sciences, Pomona. Cecelia made multiple contributions during 19 years of acute care, including 14 years as a burn nurse. She joined Kaiser Permanente Southern California Regional Nursing Research Program in 2005 and retired in 2020 as the Regional Director of Evidence-Based Nursing Practice. Her major focus is the evaluation and synthesis of evidence for clinical practice. She provided leadership and consultation for the 15 KP medical centers and 4 safety-net facilities. Dr. Crawford is the founding director of the Academy for Evidence-Based Practice and mentored others in evidence reviews. Cecelia has been an investigator on multiple research studies, including on 2 NIH grants. She has completed 70 evidence reviews, 33 manuscripts, 1 book chapter, and over 100 presentations at regional, national, and international venues. She has received 25 awards and honors, culminating with her induction as a Fellow in American Academy of Nursing. Cecelia’s vision is to translate evidence so it is meaningful and accessible to those who need it – the nurse and the patient.

***Dr. Lorie Judson***

Dr. Judson is currently the Executive Director of the Chin Family Institute for Nursing at California State University, Los Angeles. She retired as the Director of the School of Nursing and emerita professor at California State University, Los Angeles in 2016.Dr. Judson graduated from a diploma program in Nursing at Madison General Hospital, Madison, WI. She completed her BSN at the University of Wisconsin, Madison, the Masters of Science in Nursing at UCLA and her PhD at the University of San Diego. She has a post-master’s Nurse Practitioner certificate from Cal State LA. Following clinical practice in Emergency Nursing, Neonatal Intensive Care and Pediatric Intensive Care, Dr. Judson began her career at Cal State LA in 1976 as a Visiting Professor for the School of Nursing and served many years as an adjunct professor and lead Pediatric instructor. In 1997 she joined the School of Nursing faculty on the tenure track. Her research interests and publications include the care of chronically ill children, simulation in nursing education, and academic practice partnerships. She received the Cal State LA Distinguished Women Award in 2009 and has been awarded Sigma Theta Tau Nu Mu President’s Award three times for her work on the annual School of Nursing Evidence-Based Research Forum held at Cal State LA. Dr. Judson’s career path also includes 21 years in the Army Nurse Corps, United Sates Army Reserve, where she served as the Chief Nurse for the 349th Combat Support Hospital, Bell, CA and retired as a Lieutenant Colonel.